Frequently Asked Questions

We provide dog boarding, cat boarding, and daycare services designed to keep pets safe, comfortable, and happy. Whether your pet is staying overnight or visiting for the day, Valley Pet Hotel focuses on attentive care in a clean, structured environment where pets receive supervision, routine, and plenty of interaction throughout their stay.

Dog boarding provides comfortable accommodations, regular feeding, fresh water, and attentive supervision throughout your pet’s stay. Dogs receive daily walks, playtime, and structured activity to keep them active and engaged. Valley Pet Hotel is dedicated to maintaining a safe, low-stress environment where dogs feel comfortable, secure, and well cared for.

Cat boarding includes comfortable accommodations, routine feeding, fresh water, and attentive supervision during your pet’s stay. Cats are housed in a quiet, peaceful area designed to minimize stress and encourage relaxation. Valley Pet Hotel focuses on providing a calm environment where cats feel safe, comfortable, and properly cared for while away from home.

Daycare offers both morning and afternoon sessions, with each session limited to eight dogs or fewer for safety and proper supervision. Dogs enjoy structured play, rest periods, and social interaction. Valley Pet Hotel keeps groups small to ensure every dog receives attention, stays safe, and has a balanced, enjoyable daycare experience.

Yes, dogs and cats are always kept in separate areas to ensure their comfort and safety. Each space is designed specifically for their needs, helping reduce stress and promote a calm environment. This separation allows pets to relax and enjoy their stay without unnecessary anxiety or overstimulation.

Please bring a leash, collar with a name tag, and vaccine records if not already uploaded. Pre-bagged food in individual portions is required for feeding. Medications must be in the original prescription bottles with instructions. Valley Pet Hotel does not cook food, but can heat meals in a microwave if needed.

To help maintain accurate feeding routines, please pre-pack each meal into individual containers or Ziploc baggies. Bring only the amount needed for your pet’s stay to avoid confusion. This helps staff provide proper portions and ensures your pet stays on their normal feeding schedule without disruption.

Yes, pets are supervised by trained staff throughout the day. Careful monitoring during playtime, rest periods, and overnight stays helps maintain a safe and secure environment. Valley Pet Hotel prioritizes safety by ensuring pets are never left unattended during active periods or group interactions.

Yes, dogs participate in supervised social play based on their temperament and behavior. Groups are limited to eight dogs or fewer to maintain safety and control. This allows for positive interactions while minimizing stress, ensuring each dog enjoys safe, structured socialization in a controlled environment.

Medications can be administered if provided in original prescription bottles with clear veterinarian instructions. For safety reasons, medications not properly labeled will not be given. Staff carefully follow all directions to ensure your pet receives the correct dosage at the appropriate times during their stay.

Hours are Monday through Friday from 8 am to 7 pm, and Saturday and Sunday from 8 am to 12 pm and 3 pm to 7 pm. Valley Pet Hotel offers convenient scheduling options to help accommodate drop-off and pick-up times that work best for your routine and your pet’s care needs.

Pick-up or drop-off outside regular business hours is available by request only and is not guaranteed. A minimal charge per pet applies for this service. Requests must be arranged in advance, and availability depends on staffing and scheduling at the time of the request.

We are located at 1786 N Riverside Ave #2, Rialto, CA 92376. Please park in the rear lot and use the back entrance when arriving. Valley Pet Hotel welcomes dogs and cats for daycare, overnight stays, and extended boarding in a convenient, accessible location.

You can schedule your pet’s stay by calling 909-301-8299 or booking online. The team at Valley Pet Hotel is available to assist with reservations, answer questions, and help you choose the best option for your pet’s needs and schedule.

Strict cleanliness standards, secure enclosures, and supervised playgroups help ensure every pet’s safety. Staff members are trained to monitor behavior, manage group interactions, and respond quickly if needed. Valley Pet Hotel maintains a controlled environment where pets can stay safe, comfortable, and well cared for at all times.

We are committed to providing dependable, attentive care for every pet. With small group daycare sessions, structured routines, and consistent supervision, Valley Pet Hotel focuses on comfort, safety, and individualized attention. This approach helps ensure pets enjoy their stay while giving owners confidence and peace of mind.